Friends and Family

Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.

The team at Mansfield Medical Centre value positive feedback from patients and also constructive feedback where things can be improved. We ask that you keep submissions respectful and constructive.

Submit a Friends and Family Test to Mansfield Medical Centre here

FFT Month	Jan-24	FFT Month	Feb-24
Total Responses	349	Total Responses	317
Very Good	137	Very Good	131
Good	102	Good	94
Neither good not poor	54	Neither good not poor	44
Poor	20	Poor	14
Very Poor	15	Very Poor	12
Don’t Know	21	Don’t Know	22


FFT Month	Mar-24	FFT Month	Apr-24
Total Responses	333	Total Responses	306
Very Good	138	Very Good	121
Good	107	Good	84
Neither good not poor	42	Neither good not poor	58
Poor	16	Poor	10
Very Poor	11	Very Poor	13
Don’t Know	19	Don’t Know	20


FFT Month	May-24	FFT Month	Jun-24
Total Responses	295	Total Responses	255
Very Good	126	Very Good	115
Good	84	Good	75
Neither good not poor	50	Neither good not poor	37
Poor	16	Poor	8
Very Poor	8	Very Poor	6
Don’t Know	11	Don’t Know	14

FFT Month	Jul-24	FFT Month	Aug-24
Total Responses	283	Total Responses	249
Very Good	116	Very Good	116
Good	90	Good	84
Neither good not poor	44	Neither good not poor	29
Poor	12	Poor	4
Very Poor	6	Very Poor	6
Don’t Know	15	Don’t Know	10

FFT Month	Sep-24	FFT Month	Oct-24
Total Responses	272	Total Responses	271
Very Good	144	Very Good	110
Good	75	Good	84
Neither good not poor	24	Neither good not poor	41
Poor	12	Poor	9
Very Poor	5	Very Poor	14
Don’t Know	12	Don’t Know	13

FFT Month	Nov-24	FFT Month	Dec-24
Total Responses	237	Total Responses	205
Very Good	101	Very Good	87
Good	78	Good	63
Neither good not poor	34	Neither good not poor	31
Poor	5	Poor	7
Very Poor	8	Very Poor	4
Don’t Know	11	Don’t Know	13

FFT Month	Jan-25	FFT Month	Feb-25
Total Responses	255	Total Responses	234
Very Good	132	Very Good	120
Good	72	Good	68
Neither good not poor	24	Neither good not poor	28
Poor	8	Poor	3
Very Poor	7	Very Poor	8
Don’t Know	12	Don’t Know	7

FFT Month	Mar-25
Total Responses	239
Very Good	122
Good	71
Neither good not poor	29
Poor	9
Very Poor	4
Don’t Know	4

Friends and Family

Friends and Family Test

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