Mansfield Medical Centre is a well established group practice in East Coventry. We care for 10,500 patients, with 7 doctors, 2 trainee GP registrars, 1 ANP, 3 nurses and 2 healthcare assistants. We are a GMS Practice (General Medical Services), teaching medical students (Warwick University) and training GPs.
Our doctors bring a wide range of clinical expertise and special interests, and we are committed to delivering exceptional, patient‑centred care. We support our patients to manage their health and wellbeing, and we continually look for ways to improve the services we provide. Our team is actively involved in shaping local healthcare, embracing innovation and technology, and working closely with our community partners to ensure our patients receive the highest quality care.
Mission statement:
“Improving lives in our community”
At Mansfield Medical Centre, our mission is to provide safe, compassionate, and high‑quality care that genuinely improves the lives of our patients. We are proud to serve a diverse and vibrant community, and we work in partnership with our patients, their families, and local organisations to support health, wellbeing, and independence at every stage of life.
Request an Appointment
Using PATCHS helps us manage requests safely and ensures your query reaches the right clinician.
All requests are triaged by a doctor, often requests may be able to be managed for you without the need for an appointment. However, if an appointment is required, you will receive a call back from either our GP Assistant or a member of the reception team to schedule this.
We send all prescriptions electronically directly to your designated pharmacy. We can set up your designated pharmacy for you, or you can do it yourself via the NHS app.
We will also send other information such as fit(sick) notes directly to you securely via text message or email.
Please note that calls from the practice may be from a withheld number.
You can get further information on our patchs page.
If you wish to join the Practices, patient participation group, please click here Patient Voice
In the close-knit community in which we work, we often have staff that live locally. This may mean that your friends or family work within our practice. Although we take patient confidentiality seriously there is always the risk that your information may inadvertently been seen by a member of our staff that is your friend or family member. By registering with the practice, you accept this potential risk. If you feel that you are not comfortable with this this, we will ask that you kindly register with another practice.
Mansfield Medical Centre patient charter
1st October 2025
We aim to provide compassionately delivered, high quality healthcare.
This charter is produced in response to government policy and aims to set out what you can expect from us and what we expect of you.
Opening and hours and access
We exceed required government opening hours by allowing you to submit requests between 6:00am and 6:30pm daily.
During these hours you can contact us to submit a request for medical advice and we will respond in a timeframe in line with urgency of the request.
There are three main methods of getting in touch with us:
- Online requests through PATCHS (see “contact your GP” section of our website)
- By telephone, either a voice system or our receptionist. We would discourage this route unless you do not know how to use the internet. Queues are a common source of frustration for patients and thus we hope to keep the phones as quiet as possible.
- In person requests. As per the phone line this is not a preferred option.
The outcome of all of the above routes of access will be the completion of a PATCHS request (either by yourself or with assistance from the team). This will be received by our on-call doctor and decision on how best to manage the issue decided and communicated back to you.
The speed at which your request is processed will depend on the urgency of the issue described.
Issues triaged as “urgent” by our software will be rejected after 12 noon and the patient encouraged to seek urgent help for more suitable resources. This information will be clearly communicated to you at that time.
What can you expect from us?
All patients should expect to be treated with compassion and listened to.
You can expect us to provide you with the access to the most suitable clinician and at the earliest opportunity we can.
If you feel that the care you receive falls below this standard then you can expect any complaints to be treated seriously and to receive a timely, formal response. Please see our full complaints policy on our website
What do we expect of patients?
Provide accurate information and as much detail as possible when submitting requests.
Attended allocated appointments or let us know as soon as possible if you can’t attend.
Show respect to all staff and fellow patients.
For full details of the latest government scheme (“You and your GP”) the please see the link below.
https://www.happyhealthylives.uk/contact-us/you-and-your-general-practice/
https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/
N.B. We do not accept the government statement that all requests will be managed within one working day. In the vast majority of cases your response will take place within a couple of hours. Non-urgent requests may not receive a response for a timeframe longer than that stated in the above links.