If you are having a medical emergency, please do not contact the practice, instead call 999.
A duty doctor is contactable during the normal working weekday using the surgery telephone number: 024 7645 7551. However, request should ordinarily made by submitting a request using the Patchs online portal.
If you need medical advice outside of normal working hours, you can contact NHS 111.
If you need medical advice and you cannot contact the surgery NHS 111 is also available during surgery working hours.
The Coventry NHS Healthcare and Walk-in Centre is also available to our patients.
UHCW Eye Emergency Telephone Consultation
THIS IS A TELEPHONE CONSULTATION APPOINTMENT NOT IN PERSON
When would you like a telephone consultation?
EYE EMERGENCIES
If you have an urgent eye condition, please book a telephone consultation at the Eye Emergency Referral Service (EERS).
You will be spoken to by an expert clinician who will give you specialist advice on the next steps to take.
Please provide a phone number which you can be contacted on for the consultation. Please also be aware that you will be phoned as close to the allotted time as possible, although at busy times unfortunately there may be a delay.
Please also consider emailing a photograph of your affected eye(s) to EERS@uhcw.nhs.uk so that this may be used during your telephone consultation.
In the event that you feel you cannot wait to speak to someone then you may call 0247 696 4800. This phone line is open 9am to 1pm; 1.30pm to 5pm (Monday to Friday excluding bank holidays) and 9am to 12pm (Saturday). Waiting times may vary.
In the event of an eye emergency out of hours, please attend the Minor Injuries Unit/Emergency Department.
Please only attend the Eye Outpatient department if you have had a telephone consultation in advance and have been advised to attend.
Alternatively please consider calling an approved Eye Care Centre in the community https://www.coventryrugbyccg.nhs.uk/Health-Services/Eye-care-services
THIS IS A TELEPHONE CONSULTATION APPOINTMENT NOT IN PERSON
Use the link below to book your appointment.
https://www.swiftqueue.co.uk/timescreen.php?id=$2y$10$WYSxHSzt2Qq8GrwER0YtlOUrelRTPYWNsZ/cpb9sUt2moaxFzjUEu&rid=1098
The ambulance service
If your query is related directly to a life-threatening or emergency situation, you should telephone 999 immediately and ask for an ambulance.